No cash/credit card refunds. Items must be returned in the original unused condition as originally shipped to the customer. Items returned within 30 days of purchase with a receipt can be exchanged or returned for store credit.
ALL SALES FINAL on all undergarments, jewelry, household items, food items, and exchanges.
Please contact us to initiate return/exchange process.
Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged**. Store credit will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.
**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.
After you place an order it will be processed within 24 hours. Domestic orders can arrive in 5-10 business days.
The Shop Boutique is not responsible for any lost or stolen packages once delivered.